View the Account Write-Down Detail

1. Access the Account Write-Down Detail page.

   If you know the account number:

   • Select Go To > Account Research > By Account Number. The Account Research by Account Number page opens.
   • Type the account number and click Display Account. The Patient Account Audit page opens.
   • Click the Write-Off Discount link. The Account Write-Down Detail page opens.

   If you do not know the account number:

   • Select Go To > Account Research > from Worklist. The Account Research from Worklist page opens.
   • From the Task list, select Create Worklist.
   • Specify other selection criteria and click Display Accounts. The Account Worklist page opens. For more information about search criteria, refer to Specify Account Worklist Criteria.

     Note: PEM claims are not included in worklist results.

   • Click the account number you want to review in the Account Number column. The Patient Account Audit page opens.
   • Click the Write-Off Discount link. The Account Write-Down Detail page opens.
2. View the Account Write-Down Detail information.
3. Optionally, you can perform any of the following actions:
   • Click the Bill Type link. The Billing Type Definition page opens. For more information, refer to Billing Type Definition.
   • Click the Expected Payment link. The Expected Payment Detail page opens. For more information, refer to View the Expected Payment Detail.
   • Click the Patient Liability link. The Patient Liability Override page opens. For more information, refer to Override Patient Liability.
   • Click Flag Account. The Assign/Update Collection Information page opens. For more information, refer to Assign / Update Collection Information.

The following table describes each of the fields on the Account Write-Down Detail page. The fields are listed in alphabetical order.

For detailed descriptions of the summary sections, refer to the following:

• Patient Summary
• Master Account Summary
• Payor Summary
• Reprice Summary

• Master Account Audit displays the Master Account Audit page. For more information, refer to View the Master Account Audit Page.
• Account Audit displays the Audit Patient Account page. For more information, refer to View the Patient Account Audit Page .
• View Supplemental Billing History (if applicable to your facility) displays the Supplemental Billing History by Account page. For more information, refer to Specify Supplemental Billing Account Research Criteria.
• Add Reminder displays the Add/Update Reminder page. For more information, refer to Add or Update a Reminder.
• Add Communication Log Item displays the Add Item page. For more information, refer to Add a Communication Item. This link only displays if your facility is not using the Community Portal to create new communication items.
• Return to Account Worklist displays the Account Worklist page. For more information, refer to View the Account Worklist .