View the Worklist Summary
The Worklist Summary displays, by product, the billed charges, expected and actual payments, expected and actual discounts, and discount variance for accounts according to your selection criteria. You can select a Worklist Summary for all products or for a specific product.

- Access the Worklist Summary for All Products page:
- Select Go To > Account Research > from Worklist. The Account Research from Worklist page opens.
- In the Task list, select View Summary Results.
- Specify other selection criteria and click Display Accounts. The Worklist Summary for All Products page opens. For more information about selection criteria, refer to Specify Account Worklist Criteria.
- Review the summary.
- To display the Worklist summary for a single product, click the name of the product in the Product column. The worklist summary for the selected product opens.
- To display the Account Worklist page for all of the accounts in the worklist summary, click the link in the Total Accounts column. The Account Worklist page opens.
If the total number of accounts exceeds 30,000, the Account Worklist only displays the first 30,000 accounts.

The following table describes each of the fields on the Worklist Summary for All Products page. The fields are sorted by section and listed in alphabetical order.
Field |
Description |
Submitted Criteria |
|
______ Date |
Date range for your query. The type of date that displays is determined by your selection in the Date Type field. For example, if you selected “Submit Date,” this field displays as “Submit Date” and shows the selected date range. |
Account Category |
Types of account(s) to search for |
Contract |
Name of the contract profile |
Flag Display |
Whether or not flagged accounts are shown |
Patient Type |
Patient type assigned to the account: Inpatient/Outpatient |
Payor Class |
Payor class associated with the account, either Primary, Secondary, or Tertiary. This option is only available if COB is enabled for your facility. For more information about COB, refer to Coordination of Benefits. |
Plan Ids |
Plan IDs included in the worklist |
Product |
Name of the insurance product |
Service To Date |
Date range for claim Service To dates |
Sorted By |
Order in which the results are sorted |
Optional Submitted Criteria |
|
Additional Amount |
Specifies the criteria of (greater than, less than or equal to) account balance, actual discount, actual payment, expected discount, insurance payment, billed charges or patient payment AND/OR (greater than, less than or equal to another amount) |
Bill Type |
Specifics the 3 digit code displayed on a UB that provides specific information about the intent of the claim. The first digit describes the type of facility, the second digit classifies the type of care being billed, and the third digit indicates the sequence of the bill for a specific episode of care. For example: 117 stands for an acute care facility - inpatient - replacement of a prior claim. To view bill type digit information, refer to “Bill Types” on page 1932. |
Day Filter |
Indicates the type of day filter selected as search criteria and the parameters defined for that filter, such as “Days to Payment Greater than 30 Days.” The available day filters include the following:
|
Denial Amount |
The criteria of (greater than, less than, or equal to) the denial amount. This field only displays if your facility is set up for Contract Manager Denial Management. For more information, refer to Denial Management Methodologies. |
Denial Resolution |
The specific denial resolutions included in the search; options include All, Resolved, and Open. This field only displays if your facility is set up for Contract Manager Denial Management. For more information, refer to Denial Management Methodologies. |
Denial Type |
Specifies the type of denials included in the search; options include All, Final, Information, Pending, and Review. This field only displays if your facility is set up for Contract Manager Denial Management. For more information, refer to Denial Management Methodologies. |
Denials |
Indicates whether accounts that were identified as denials by FinThrive Denials Management were included in the results. Options include Denial Accounts Only and Non-Denial Accounts. This field only displays if your facility is set up for Integrated Denial Management. For more information, refer to Denial Management Methodologies. |
Discharge Status |
Specifies where the patient is physically located at the time of discharge or where the patient is located at the end of the billing cycle. When selecting the search criteria for your worklist, you can enter multiple discharge status codes separating each code with a comma. |
DRG/APC/CMG (Highest Value) |
Includes or excludes the specified DRG/APC/CMG codes with the highest value |
Exclude Stop Caps |
Indicates whether accounts identified as meeting the stop cap threshold. Stop cap is a clause in a contract/proposal that adjusts the reimbursement of claims with low charges and high reimbursement. Stop cap accounts are indicated by a (c) in the Service type column of the results. |
Exclude Stop Losses |
Indicates whether accounts identified as meeting the stop loss threshold were excluded. Stop loss is a clause in the contract/profile that adjusts the reimbursement of claims with unusually high charges or lengths of stay. The contract/proposal sets a condition based on a threshold of charges or days. Stop loss accounts are indicated by a (s) in the Service type column of the results. |
Late Charge Alternate Calculation |
The amount of the expected reimbursement if you resubmit the claim and include the late charges associated with the claim on the resubmission. This column only displays if you selected Late Charge Alt Calc in the Additional Amount field on the Account Research from Worklist page. |
Late Charge Alternate Variance |
The variance between the original total expected payments and the late charge alternate calculation. This column only displays if you selected Late Charge Alt Calc in the Additional Amount field on the Account Research from Worklist page. |
Late Payment Penalty |
Indicates whether your results were limited to accounts with a late payment penalty applied. The rules defining late payment penalties are defined in the contract profile. |
Opportunity Type |
Specifies whether accounts where the expected reimbursement was capped were included in the search. Options include the following:
|
Other Codes |
|
Patient Liability |
Specifies whether patient liability amounts were included in the search |
Payment Ratios |
Specifies an expected or actual payment-to-charge ratio of greater than, less than or equal to a certain amount AND/OR (greater than, less than or equal to) another amount |
Production Status |
Contract production status |
RA Claim Status |
Specifies the RA claim status included in or excluded from the search. This option is only available if your facility uses the Remittance Advice (RA) feature. For a description of each RA claim status, refer to Remittance Advice Status Codes. |
RA Payment Code |
Specifies the RA payment code(s) included in the search. This option is only available if your facility uses the Remittance Advice (RA) feature. For a description of each RA payment code, refer to Remittance Advice Reason Codes and Remittance Advice Remark Codes. |
Recurring O/P |
Specifies whether recurring outpatients were included in the search |
Secondary Payor |
An insurance policy, plan, or program that pays an additional amount on the portion of a claim not paid by the primary payor |
Service Type |
Limits the worklist to a specific service type using the following parameters: equal to, not equal to, starts with, ends with, contains, does not start with, does not end with, or does not contain |
Sort By |
Allows you to specify the name of the column you want to sort your results by |
Stop Cap |
Indicates whether your results were limited to accounts identified as meeting the stop cap threshold. Stop cap is a clause in a contract/proposal that adjusts the reimbursement of claims with low charges and high reimbursement. Stop cap accounts are indicated by a (c) in the Service type column of the results. |
Stop Loss |
Indicates whether your results were limited to accounts identified as meeting the stop loss threshold. Stop loss is a clause in the contract/profile that adjusts the reimbursement of claims with unusually high charges or lengths of stay. The contract/proposal sets a condition based on a threshold of charges or days. Stop loss accounts are indicated by a (s) in the Service type column of the results. |
User Code History |
Allows you to find accounts that have historically had the selected FinThrive or Client (customer) user code associated with them (currently or previously) |
User Comment History |
Allows you to find accounts based on the text included in any user comment associated with the account |
Variance Amount |
Specifies a discount or payment variance in relationship to (greater than, less than or equal to) a dollar amount or a percentage |
Variance By |
Type of account variance employed in the search |
Variance Percent |
Specifies a percentage of variance in relationship to a dollar amount or a percentage |
Results Area |
|
Actual Discount |
Total insurance adjustments for all accounts; Explanation of Benefits (EOB) write-off |
Billed Charges |
The total charges billed for the claim or set of claims that have been repriced |
Discount Variance |
Expected Discount minus the Actual Discount |
Expected Discount |
Billed Charges minus non-covered charges, minus Total Expected Reimbursement |
Product |
Name of the insurance product |
Profitability |
The profitability amount associated with this account. The profitability is calculated as the Expected Payment minus Cost.
|
Total Accounts |
The number of accounts included in the summary results for the product |
Total Expected Payments |
The calculated reimbursement based on the predefined contract terms and conditions and service type definitions in the system and the repriced claims data |
Total Payments |
The total insurance and patient payments posted to the accounts, as defined in the data |

- View Worklist Summary for All Products returns to the Account Worklist Criteria page. For more information, refer to Specify Account Worklist Criteria.