Search TipsInternal Categories
The Internal Category field is only available to FinThrive users. This field allows FinThrive users to assign a category that more clearly identifies the nature of the Communication Log item for internal purposes. The item type selected determines which internal categories are available for a specific item. The following table describes the internal categories that are available for each item type.
|
Item type |
Internal Category Allowed? |
Internal Categories Available |
|
General Issue |
Yes |
Loading Error Interpretation New Client Request Billing Issue Program Error Data Error New Fee Schedule Loading Error - Incorrect Terms Loading Error - Incorrect Attributes Loading Error - Missing/Extra Service Types Loading Error - Missing Fee Schedule Loading Error - Incorrect Fee Schedule Not an Issue Medicare |
|
Account Issue |
Yes |
Managed Care Managed Medicaid Managed Medicare Medicaid Medicare TRICARE |
|
Contract Issue |
Yes |
Medicare Managed Care Managed Medicaid Managed Medicare Medicaid Medicare TRICARE |
|
Enhancement Request |
Yes |
Medicare Managed Care Managed Medicaid Managed Medicare Medicaid Medicare TRICARE |
|
Contract Modeling Issue |
Yes |
Medicare Managed Care Managed Medicaid Managed Medicare Medicaid Medicare TRICARE |
|
Contract Modeling Request |
No |
|
|
Service Request |
Yes |
Medicare Managed Care Managed Medicaid Managed Medicare Medicaid Medicare TRICARE |
|
Testing Issue |
Yes |
Medicare Managed Care Managed Medicaid Managed Medicare Medicaid Medicare TRICARE |
|
Web Contract Loading |
No |
|
|
Ticket Opened |
No |
|