Access to the Community Portal

Access to the Community Portal is provided in a phased approach for existing customers.

• Phase 1 (No Access to the Community Portal) – Provides no access to the Community Portal. All communication items are created, maintained, and viewed as Communication Log items.
• Phase 2 (Partial Access to the Community Portal) – Removes the ability to create new communication items through the Communication Log feature. All new communication items are created, maintained, and viewed as Solution Center tickets. Access to the Communication Log is still available for viewing existing items. For existing customers converting to the Community Portal, this phase is available for 24 months to allow you to continue to worklist any previously opened Communication Log items.
• Phase 3 (Full Access to the Community Portal) – Removes all access to the original Communication Log features. All communication items are created, maintained, and viewed as FinThrive cases. All new customers implementing Contract Manager are automatically placed in Phase 3.

When the Community Portal is activated for your facility, you can access it by selecting Contact > Enter FinThrive Community Portal. The Community Portal opens to the Login page where you can log in to access the portal.